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Support & Services

CAEN is here to help and support you. The followings are our major supports, including search for all documentation about new and old CAEN product. If you haven’t found the answer you were looking for, contact us via email or by phone and we will do our best to resolve your queries.

CAEN Maintenance Service

CAEN Offerts Technical Support to its Customers in several ways:

By web:
For any technical question about CAEN products, two email addresses are available to our clients. The proper CAEN specialist will be happy to assist.
For questions about the hardware: support.nuclear@caen.it
For questions about software and libraries: support.computing@caen.it

By phone:
Telephone number: +39 0584.388.398
This service is available during normal CAEN business hours:
(from Monday to Friday 9:00 – 12:30 – 13:30 – 18:00).

By fax:
FAX number: +39 0584.388.959
Please include the following information: name, institution/company, phone number and e-mail.

CERN maintenance service

A monthly maintenance service of CAEN products has been organised in Geneva at CERN and in Frascati (Rome) at the National Laboratories (LNF) by CAEN personnel.
For CERN Customer: please take care of completing all procedures for modules return at least one week before Caen Maintenance week @ CERN.

Contacts