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Home / Support & Services

Support & Services

Support Global Search

Use this search page to access the documentation and software of the complete CAEN production, including the out of stock modules.
Enter your product name and click SEARCH
(ex. V1724) SEARCH

Caen Services

55049 - Viareggio (LU) - Italy
Phone: +39.0584.388.398
Fax: +39.0584.388.959

CAEN Offerts Technical Support to its Customers in several ways:
By Web:
For any technical question about CAEN products, two email addresses are available to our clients. The proper CAEN specialist will be happy to assist.
For questions about the hardware: For questions about software and libraries: By Phone:
Telephone number: +39.0584.388.398
This service is available during normal CAEN business hours:
(from Monday to Friday 9.00:12.30 - 13.30:18.00).
By Fax:
FAX number: +39.0584.388.959
Please include the following information: name, institution/company, phone number and e-mail
CERN Maintenance Service
A monthly maintenance service of CAEN products has been organised in Geneva at CERN and in Frascati (Rome) at the National Laboratories (LNF) by CAEN personnel.
For CERN Customer: please take care of completing all procedures for modules return at least one week before Caen Maintenance week @ CERN